FAQ

Our campervan rental base is located in Sandefjord city. However, you can choose from several pick-up points. We always come with the camper to you personally. This is how you can reach us at these pick-up points:

1. Oslo Torp Airport (TRF) is only a few minutes drive from Sandefjord. We deliver campervans there free of charge. Let us know your flight details and we will meet you by the car rental offices. This location is available only to those flying there.
2. Sandefjord – To get to Sandefjord from Oslo (and Oslo Gardemoen Airport), take a train that departs every hour (the ride takes 1,5 h or 2 hours from Gardemoen Airport). Search train: Oslo S (Oslo Lufthavn) to Sandefjord Stasjon. Let us know your arrival time and we will wait at the train station for you.
3. Oslo centre – We will deliver the campervan there for a delivery fee of 2000 NOK (excl. VAT) /one way. The meeting point is Radisson Blu Plaza Hotel, next to the central station. We do not deliver campervans to Oslo Gardemoen Airport. From there, you can take an 18 min long train ride from the airport to Oslo S (our meeting point).

Read more about our campervan rental locations.

The minimum rental period is 4 nights.

A valid category B driving licence is enough for all of our campervans.

In Norway, you can use a valid driving licence from any country for up to three months.

You must be able to drive a car with manual transmission. 

Any extra driver older than 25 years old with a valid driving licence in the B category can drive the car too, for no extra cost.

On the day of pick-up, you must be min. 19 years old.

Drivers up to 25 yo are subject to a fee of 150 NOK (excl. MVA) per day.

To rent a Hero Camper Beluga, you must be min. 25 years old.

Fill up the booking information and proceed to checkout. Here, you can choose between:

• Online payment – immediate payment by your card. Credit card is not mandatory.
• Bank transfer – your booking is reserved for up to 2 hours when you have time to send us proof of payment. If the reservation is not paid, your dates are not secured anymore after 2 hours.

Bank transfer ddetails:

COMPANY: Benzini Campers AS
BANK ACCOUNT IBAN: NO1424803588585
SWIFT/BIC: SPTRNO22
REFERENCE: Full name on the booking.

If you have the option to choose a currency, please choose Norwegian Krones so we avoid exchange rate differences. If not, we can take care of the differences later.

• The amount of the security deposit depends on your chosen insurance package. Basic insurance – 10 000 NOK, Full insurance – 5000 NOK, Peace of mind insurance – 1500 NOK.
• The authorisation is done automatically or you receive a link for a manual online authorisation. 
• It must be authorised upon pick-up. Please make sure you have enough funds on the card you made the reservation with.

Because the deposit is only authorised, not charged, you will not see an incoming amount from us after it’s refunded. 

The security deposit is not the same as the deposit to hold your reservation. We don’t offer a deposit to hold your reservation.

Your cancellation has to be sent by email to booking@benzinicampers.com, together with your name and reservation number.

The amount that you get back depends on how many days prior to your arrival is cancellation made:

• 30+ days – 100% of the total amount is refunded*
• 15+ days – 50% of the total amount is refunded*
• 15 days and less – no refund

* The transaction fee for online payment will not be refunded.

With the Peace of mind insurance package, you can change your dates up to 24 hours before check-in free of charge.

In price stated is included everything one needs for a campervan road trip, so you can come only with a toothbrush and a light backpack.

Check out the specifications for each campervan. In general, it is the camper itself, basic insurance, unlimited mileage, extra driver, independent heater, bed/sofa, sleeping bag, gas stove, cooking equipment, cool box or fridge, USB ports, home cinema (in Ganesh), fire alarm and fire extinguisher. Custom-made campers have insulated walls and floor, roof window with an insect net and blinds, cosy lights…

Pick-up and drop-off in Sandefjord or Torp airport. 

Yes, every camper comes with basic insurance with a self-risk of 10.000 NOK. CDW (Collision damage waiver) is mandatory in Norway and it covers damage to the driver, passengers, other people’s vehicles and other people’s property.

You can purchase additional insurance, that will lower your self-risk. You can choose from 2 additional packages:

Basic insurance (0 NOK) – Covers both damages to the vehicle (CDW) and damages to a third party. This option comes with 24/7 roadside assistance (liability 500 NOK). Your liability is a max of 10.000 NOK per incident. 

Full insurance (125 NOK/day) – This coverage option provides protection for both damages to the vehicle (CDW) and damages to a third party. This option also comes with free 24/7 roadside assistance. Your liability is a max of 5.000 NOK per incident.

• Damage due to gross negligence.
• Damage due to war, revolution, civil unrest, riots.
• Water damage to the vehicle.
• Holes burned into seats, carpets or mats.
• Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this.
• Damage caused by driving on rough roads to the vehicle’s transmission, drive, parts that are in or attached to the chassis.
• Damage resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches. 

We will meet you personally for the pick-up and drop-off. Therefore it’s crucial to know when and where exactly you are coming.

Locations:

• Sandefjord city -usually train station or city centre
• TRF Oslo Torp airport (not Gardemoen – OSL) – choose only if flying there. We’ll meet you by the car rental offices.
• Oslo city – possible for a fee of 2000 NOK (excl. VAT) one way. The meeting location is Radisson Blu Plaza Hotel by central station (Oslo S).

Time: Pick-up time starts at 14:00 and drop-off time is at the latest 11:00. If you have a specific request, let us know so we can see if we can arrange it.

Early pick-up or late drop-off: All our guests have the right to pick up the car from 14:00 and drop it off at the latest at 11:00. After securing this for others, we can agree on other time spots for you. Because of our unlimited mileage policy, an extra fee of 500 NOK applies.

You can combine only locations which are stated on our website. These are: Sandefjord, Torp Airport and Oslo city.

For example: you can pick up the campervan in Sandefjord and deliver it to Oslo. Delivery fee applies.

There is no mileage limit.

We set no limits on where you can and can not drive. Note that our 24/7 road assistance is only valid in Norway. We can not guarantee any road assistance abroad. 

Are you sure? Driving from Sandefjord/Oslo to Lofoten is like driving to Paris, except there are no highways. If you didn’t stop anywhere on the way, the journey would be 22 h or 1500 km long one way.

We are located in the south and we focus on travelling the south of Norway. It makes no sense to rent from us to only drive to Lofoten. There are campervan rentals located up north.

When is Lofoten a good idea? Your booking is appropriately long for such a journey (around 19 days). You are exploring the whole of Norway and end up in Lofoten. Then we are jealous and want to actually join you. 🙂

All our campers are equipped with AUTO PASS electronic devices, so you have worry-free travel. You will only pay for what you use + 25% transaction fee.

The toll system is online and we have the overview of what you have passed a few days after your drop-off. You will receive a copy of course.

Paddleboards, hiking poles, outdoor shower, camping furniture, bike racks, tent, voltage converter (12 V to 230 V), Wi-Fi router, GPS, awning, hammock, guitar, portable toilet, child seats, towels, Lonely Planet, itineraries…

You can choose the extras during the booking.

Is there something that you would like to add to our extras? Let us know, maybe we have it 😉

All children under 135 cm must have a specific car seat to travel by car in Norway.

Please contact us for the availability of the car child seat. We offer seats for children weights 9-18 kg and 15-36 kg. Note that it’s the driver who is responsible for the right child seat.

• Britax Multi-Tech II-BX (9-18 kg)
• Maxi Cosi Tobi (9-18 kg)
• booster (15-36 kg)

Be aware it’s not possible to turn off the airbags in Marco Polo and Mozart and therefore those campervans are not recommended to travel with children shorter than 135 cm. The VW campervans don’t have the option either, however, they do have back seats where it’s safe for children. 

Message us if you have any questions about travelling with the baby.

Return the campervan and extras in the same condition as you received them and pay nothing. On the opposite way, the cleaning fee is 750 NOK.

Note that if you purchased the cleaning fee and you return the car in extremely bad condition, we might charge you extra for professional cleaning. It’s your responsibility to do the dishes and get rid of odours and extreme grease.

*The cleaning fee is not refundable.

You can bring your pet partner with you. Remember, our campervans are compact-sized, so should be your pet. Please discuss this with us before booking.

Remember to deliver the campervan cleaned.

Yes! If you come to pick up a campervan in Sandefjord by car, you can leave it with us, on our private property.

Of course! We offer two itineraries that will lead you through the best places in Norway. You can add the itinerary to your booking in the 3rd step. 

• Our campervans are compact, so should be your luggage. Hard suitcases are something that will limit your living space for the whole trip. There is nowhere where they will fit perfectly. Backpacks are highly recommended.
• Distances in Norway are different than in USA or Germany. In Norway, 150 km is 4 hour journey. Don’t plan big, better focus on smaller areas.